Join the team!

Monitoring & Support Coordinator

36 hours

Amersfoort

Holland Water is a rapidly growing scale-up, and we believe in smarter and sustainable water management through innovative water tech. Our growth is driven by an ambitious team and a clear vision, supported by a strong partnership with our investor.

We are looking for a Monitoring & Support Coordinator.

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What are you going to do?

Your responsibilities as Monitoring & Support Coordinator

As a Monitoring & Support Coordinator, you are the first point of contact for monitoring over 1,100 water management systems. You monitor and analyze various parameters on a daily basis, detect anomalies, and respond proactively to ensure the system operates optimally together with the customer. You guide customers through a series of checks and actions to ensure the safety of drinking water. When there are no anomalies, you support colleagues with customer inquiries about the operation of their system. If necessary, you create an internal ticket to dispatch a technician and coordinate this process in consultation with the customer. You work closely with internal departments such as customer service, engineering, resource planners, and the technical product manager, providing teams with constructive feedback to improve processes.

Our ideal profile

You have an affinity with (electro)technology, industrial control systems, and IoT.
You have good communication skills and command of the Dutch language.
You are inquisitive, precise, solution-oriented, and a team player.
You have experience with monitoring tasks and coordinating tickets/issues.
You work 36 hours and at least 3 days per week from our office in Amersfoort.

What we offer you

Treasuring Water

We are looking for people who want to make a difference and are willing to roll up their sleeves to achieve that, in any role.

Holland Water offers a working environment where like-minded professionals are eager to use their talents, are not afraid to challenge the status quo (both internally and externally), always stay focused on the essentials, work hard together, and thoroughly enjoy the journey.

What we offer you

Challenging work, being part of a close-knit and driven team, and room to develop both yourself and your role.
An inspiring employer with attention to your personal development.
A hybrid work model, with our new office in Amersfoort as a comfortable home base.
A good work-life balance, including a 4.5-day workweek, a sports allowance, nature coaching, and calibration days.
A competitive salary, a good pension, 22.5 vacation days for a 36-hour workweek, collective insurance, a mobile phone, and a laptop.

Interested in this position?

We’d love to have a cup of coffee with you. Any questions? Contact Karin Bosch at +31 (0) 88 383 0583 or hr@hollandwater.com.

Apply

Applying at Holland Water

What can you expect?

Step 1 – Initial interview

During your first introduction, you will have an exploratory conversation with the manager of the department you are applying to. This meeting is a great way to get to know both the team and the company culture. You can ask any questions you may have about the position, the team, and the working environment at Holland Water. Of course, we are also interested in you and would love to hear more about yourself and why you are interested in the position.

Step 2 – Second interview

After a positive first interview, you will be invited for a second interview. This time, you will not only meet with your future manager, but also with a member of the board. This conversation will delve deeper into your experience, your motivation, and how you think you can contribute to Holland Water. It is also an opportunity for the board to get to know you personally and to assess whether you are a good fit with the company’s values and goals.

Step 3 – Discuss employment terms

If both interviews have been successful, a phase will follow in which the terms of employment are discussed and negotiated. This includes the salary, secondary employment conditions, and other relevant details. Be clear about your expectations and prepare for a constructive dialogue to reach an agreement that is satisfactory for both parties.

Step 4 – Sign the contract

Once you have reached an agreement on the terms, the formal step of signing the contract follows. This is an official moment in which you commit yourself to Holland Water and all agreements are recorded in writing. Make sure to read the contract carefully and ask any questions you may have before signing.

Welcome to Holland Water!

Congratulations, you are now officially part of the Holland Water team! The onboarding process begins, during which you will be welcomed and introduced to the company. This includes, among other things:

Knowledge sessions with colleagues such as CEO Rogier van den Brink and one of our Solution Managers, who will tell you everything about our approach and solutions for legionella.
An extensive tour and explanation of the daily activities and business processes.
A photoshoot for the website so you are officially presented as a new team member.
Any additional training that will help you quickly find your way within the company.

Questions?

Contact Karin Bosch via +31 (0) 88 383 0583 or hr@hollandwater.com.

Apply now

Holland Water offers a work environment where like-minded professionals are eager to use their talents, are not afraid to challenge the status quo, always stay focused on the essentials, work hard, and thoroughly enjoy the journey. Will you join our team?

Apply