Holland Water, located at Wiekenweg 35 A, 3815 KL, Amersfoort, is responsible for the processing of personal data as described in this privacy statement.

Contact details:

Wiekenweg 35 A
3815 KL Amersfoort
Netherlands
+31 (0) 88 383 0583

Lisanne Meerkerk is the Data Protection Officer of Holland Water. She can be reached at: lisannemeerkerk@hollandwater.com.

Personal data we process:

Holland Water processes your personal data because you use our services and/or because you provide this data to us yourself.

Below you will find an overview of the personal data we process:

1. First and last name
2. Address details
3. Telephone number
4. Data about your activities on our website

Holland Water does not process personal data because no personal data can be left on our site. We also do not use social media plugins. 

Special and/or sensitive personal data we process

Holland Water processes the following special and/or sensitive personal data about you:
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from parents or guardian. However, we cannot check whether a visitor is over 16. We therefore recommend that parents be involved in the online activities of their children, to prevent data from being collected about children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at media@hollandwater.com, and we will delete this information.

For what purpose and on what basis we process personal data

Holland Water processes your personal data for the following purposes:

1. To be able to call or email you if this is necessary to carry out our services
2. Holland Water analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences. 
   
   
   

How long we retain personal data

Holland Water does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data: 1 year for tracking data.

Sharing personal data with third parties

Holland Water only provides data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies or similar technologies we use

Holland Water only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Holland Water uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Holland Water uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to ensure the website works well and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. 

During your first visit to our website, we already informed you about these cookies and asked for your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Viewing, modifying, or deleting data

You have the right to view, correct, or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by our company, and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you.

If you wish to exercise your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a specified request to media@hollandwater.com. 

To ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. In this copy, please black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. Holland Water will respond to your request as soon as possible, but in any case within four weeks.

Holland Water would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: 

File a complaint

How we secure personal data

Holland Water takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via media@hollandwater.com.